Store
Policies
Quick and Simple Purchase
a.
Simply click the items you want to buy into shopping carts
b.
Enter your membership no. (If it is your first purchase, please
kindly register)
c.
Check the total amount.
d.
Purchase completed
Payment Method
Paypal
Packaging
Careful and well-packed with proper material.
Pre-Order
Pre-order
item would be sent with other regular item. If you want to send
separately, please contact us. Extra
USD shipping would be needed.
The
estimated release date is only for your reference. Final release
date is determined by manufacturer.
Final
product occasionally would be different from the initial official
picture.
- Seller
would not be responsible for above situations; pre-order item and deposit is NOT
refundable in these case.
- Deposit is welcomed for Pre-order item. Some of the Pre-order items are set with deposit available.
Deposit refundable only for the case of announced not coming / producing pre-order products.
We
reserve the right to charge a cancellation fee which is 15% of the
product price which include Paypal charge and administration fee.
We would informed customer the outstanding if there is any deposit about the order by mail.
Once the pre-order item arrived, we would mail to inform you the postal tracking number and send you the item as soon.
For
deposit customers, once the pre-order item arrived, we would mail to
inform and send you an outstanding invoice by Paypal. After the
outstanding received, we would post you the item as soon with further
postal tracking number informed.
Resolution Center
1)
Defect or wrong Item
If
you found your item have any defect or incorrect, please contact us
within 7 days from the date you received
the parcel.
Please
send us picture to our email: et.corp.ebay@gmail.com
, then our customer representative would contact you as soon as we
could.
2)
Parcel is unclaimed and being returned
i)
If the parcel is returned by post office due to unclaimed, you would
receive a mail from us. You could either ~
a)
Have an item price refunded OR
b)
Have an item resent at your cost.
ii)
If the parcel is returned by post office due to our mistake, we would
be responsible for sending it back to you.
3) Return Policy
* Exchange within 5 day once received the parcel, buyer pays return shipping
*
Items return to us must in good and new condition
*
Not Applicable to Box Set or item defect caused by artifical or misuse
*
Exchange item must of same value, same catagories
4) Order Cancellation
- Pre-Order item: Please refer to the Pre-Order policy
- For ship now / deposit order, due to the charge of Paypal transaction, we
reserve the right to charge 15% fee that cost by the Paypal transaction, that means customer cannot get a full refund.
- Customer would contact us about the cancellation. We would notice the Paypal transaction fee when customer willing to accept the cancellation of the order.
- Cancellation may not be proceed, stopped or items returned once the item(s) is being posted. Customers are responsible to inform us as soon as possible if they really want to cancel the order.
Enquiry
Please
contact our Customer representative at et.corp.ebay@gmail.com