Terms & Conditions

Store Policies

Quick and Simple Purchase

a. Simply click the items you want to buy into shopping carts

b. Enter your membership no. (If it is your first purchase, please kindly register)

c. Check the total amount.

d. Purchase completed


Payment Method

Paypal


Packaging

Careful and well-packed with proper material.


Pre-Order

Pre-order item would be sent with other regular item. If you want to send separately, please contact us. Extra USD shipping would be needed.

  • The estimated release date is only for your reference. Final release date is determined by manufacturer.

  • Final product occasionally would be different from the initial official picture.

  • Seller would not be responsible for above situations; pre-order item and deposit is NOT refundable in these case.
  • Deposit is welcomed for Pre-order item. Some of the Pre-order items are set with deposit available.
  • Deposit refundable only for the case of announced not coming / producing pre-order products.

  • We reserve the right to charge a cancellation fee which is 15% of the product price which include Paypal charge and administration fee.

  • We would informed customer the outstanding if there is any deposit about the order by mail.

  • Once the pre-order item arrived, we would mail to inform you the postal tracking number and send you the item as soon.

  • For deposit customers, once the pre-order item arrived, we would mail to inform and send you an outstanding invoice by Paypal. After the outstanding received, we would post you the item as soon with further postal tracking number informed.


Resolution Center

1) Defect or wrong Item

If you found your item have any defect or incorrect, please contact us within 7 days from the date you received the parcel.

Please send us picture to our email: info@7toys7.com , then our customer representative would contact you as soon as we could.

2) Parcel is unclaimed and being returned

i)  If the parcel is returned by post office due to unclaimed, you would receive a mail from us. You could either ~

a) Have an item price refunded  OR

b) Have an item resent at your cost.

ii) If the parcel is returned by post office due to our mistake, we would be responsible for sending it back to you.

3) Return Policy

* Exchange within 5 day once received the parcel, buyer pays return shipping

* Items return to us must in good and new condition

* Not Applicable to Box Set or item defect caused by artifical or misuse

* Exchange item must of same value, same catagories

4) Order Cancellation

  • Pre-Order item: Please refer to the Pre-Order policy
  • For ship now / deposit order, due to the charge of Paypal transaction, we reserve the right to charge 15% fee that cost by the Paypal transaction, that means customer cannot get a full refund.
  • Customer would contact us about the cancellation. We would notice the Paypal transaction fee when customer willing to accept the cancellation of the order.
  • Cancellation may not be proceed, stopped or items returned once the item(s) is being posted. Customers are responsible to inform us as soon as possible if they really want to cancel the order.


Enquiry

Please contact our Customer representative at info@7toys7.com